Payment

A non refundable deposit of 50% is due at time of booking (or you can pay in full). The balance of 50% is due 6 weeks before your ARRIVAL date. If you cancel within 4 -8 weeks of arrival 50% of the lesson cost will be refunded. Cancellation within 4 weeks of arrival will not be refunded. Please ensure that you have insurance to cover cancellation.

Insurance

On booking any tuition it is essential that you have adequate insurance cover. On booking on any tuition/guiding other than beginner courses you will need to make sure your insurance covers you for off piste skiing which most insurance companies now offer as a standard practice. Some insurance only covers off piste skiing whilst under the guidance of mountain guides and qualified instructors. If you intend to ski off piste, please check that your insurance has appropriate cover.

Missed lessons

There are no refunds or make-up lessons if a client misses a class. However, there may be unforeseen circumstances or conditions which will force us to postpone or cancel a lesson. In the event of postponement due to lift failure or weather we will endeavour to schedule make-up lessons although this cannot be guaranteed. Your insurance should cover missed tuition due to lift failure or weather. Lessons do not include lift pass and ski equipment

Start times of lessons

Your instructor will wait 30min for all tuition/guiding booked. Please have your mobile phone with you should you need to inform your instructor you are running late or are lost.

Weather

Occasionally due to extreme weather conditions it is possible that all ski lifts may close for safety reasons with no skiing available. The Winter Adventure Company Ltd is not liable for these unforeseen circumstances.

Tuition Feedback

After your tuition we would be happy to receive any feedback. Please feel free to email this to sales@winteradventure.co.uk